Privacy Policy

We care about
your data.

Revised on May 11, 2014


Mello wants you to be familiar with the type of information we collect from you, and how we use it. This policy applies to website you are visiting and all products provided by Mello ("Mello", “Us”, "We" or "Our"). We may add or remove Products and/or Services with or without notice. We request you to read it and contact us if you have any questions.

Brief

In order to give you the best possible experience, we collect and store some certain information that lets us tailor our services best. To synchronize and backup everything between your devices we need to store, including but not limited to, your devices and settings on our servers. The transmission of the data is secured and we do our best to secure this data from any third party. Occasionally we will send anonymous data to help us determine problems and future features.

Browsing the Website does not require you to register for an account or provide any personal information to us. Mello gather some generic information automatically, that may include the internet address assigned to your computer, the number and frequency of visitors and the www.melloagency.com sites visited. Mello gathers this information using Google Analytics for the purpose of determining customer service and Website needs. Generic information does not reveal the identity of the visitor.

Detail

Mello respects your privacy and strives to protect your personal information. Our Privacy Policy is applicable to all services that we offer, whether accessed online via website www.melloagency.com or from a mobile phone. Our privacy policy explains in detail which information we collect and how we use your personal information when you use the services offered by Mello. We may update this policy at any time. Please check back frequently to stay current. Your clicking on the "I Accept" as well as your continued use of the Services indicates that you have read this Privacy Policy and that you accept its terms. You also give your express permission for us to collect, store, and use your information in accordance with this Privacy Policy. At all times, your use of our services is governed by our Terms of Service. If you access the site or mobile application from outside the Pakistan, you may be subject to other rules and/or limitations of the Services.

Mello may collect the following kinds of information in order to best serve your needs:

  • Provided Information from Users
    In order to sign up for the Services, you may be required to submit personal identifying information, e.g. your email address. This information may be combined with other information from your account in order to better serve your needs and personalize your experience. In addition, we may furnish this information to third party providers when necessary for the provision of the Services. In some of the events that we ask for personal information in order to carry out transactions or services for any other purpose than those described in Privacy Policy, we will present you with an opt-in as opportunity to accept the services. Mello does not use your personal information for services which have not been described in Privacy Policy without first obtaining your consent and shall not transfer your personal information to third parties other than for performance of the Services.
  • Subscriptions, Purchases, or other Transactions
    When you use the Services to make a purchase or complete a transaction, you may be asked to share certain personal information in addition to what you have provided upon opening your account. Additionally, other information may be required to complete the transaction. This information will be requested on a case by case basis and will be saved only upon your express confirmation in order to enhance your experience using our Services. We may use this information to assist in the successful completion of the transaction, to analyze and provide feedback on the Services, to ensure a safe transaction free of credit or other fraud, or to better our customer service efforts.
  • Information Storage and Logs
    Every time you use the Services, information that your mobile browser sends is automatically recorded by our servers in logs. The information included in these logs may include your IP (Internet Protocol) address, IMEI number, location, usage analytics, type of browser and version, language, cookies, session records and the time and date you accessed the Services.
  • Communications from Users
    So that we are able to answer your questions and requests as thoroughly as possible, we may keep emails or other communications you send to us.
  • Actions in Public and Community Areas
    Information that you or other users display, write, or post in the public areas of the Services becomes public information when it is posted. Mello cannot control how this information is used when it is disclosed in group postings, message boards, user forums, chat functions or others channels. Please be aware of your communications in these venues and refrain from disclosing private information or information you do not want made public. In these areas, be careful as to not release your name or other private information because this content is available to others. MESSAGE BOARD POSTINGS, EMAILS, AND OTHER SUGGESTIONS AND COMMENTS YOU PROVIDE IN THESE AREAS WILL BE TREATED AS NON-CONFIDENTIAL AND NON-PROPRIETARY. SHOULD YOU USE YOUR REAL NAME, IT WILL BE INDEXED BY SEARCH ENGINES AND WILL BE DISCOVERABLE BY ANYONE USING THE WORLD WIDE WEB.
  • Delivery of Advertisements
    Throughout our Services you may see advertisements that are delivered directly to you from third party advertisers. These third parties automatically receive your IP address and may download cookies to your device (computer or mobile phone). They may also use other technologies which personalize and measure the effectiveness of their ads. Cookies from third party advertisers are not covered under our Privacy Policy, nor do we control the practices of our partners.
  • Links
    In order to improve our service and gain information on customer usage, we may present links in a manner that allows us to monitor if the link has been followed. This can be done through an automatic redirect, or through a special URL. The information we gather from these links is used to make our search return more relevant results, as well as to customize our content.
  • Information Usage
    According to Privacy Policy, personal information is gathered, saved and processed for the provision of the Services as described. We may further use this information to inform our Services, audit the delivery and quality of those services, make sure that our technology is functioning properly, develop new offerings, research service usage, and protect the security of our services.
  • Global Use of the Services

    Mello stores and processes the information gathered on servers located worldwide. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information for the purpose and according to the instructions of a third party for the purpose of providing the Services. These Services are hosted in the Pakistan and is intended for Pakistan visitors. If you are visiting from other regions with laws governing data collection and use that may differ from Pakistan law. Further Explanation of Policies Regarding Sharing Information to Partners and Other Companies

    Transmission of Data over the Internet

    Upon receipt of a transmission from a user, we take appropriate action to ensure the security of our system. These actions include efforts to prevent unauthorized access or changes made to the system. We also take steps to prevent the disclosure or destruction of data, including periodic reviews of the storage, processing and collection of data. We also employ physical security measures to protect our information systems. Mello assumes no responsibility for circumvention of any privacy settings or security measures contained on the Services. Access to personal information is available only to the employees, contractors, and partners of Mello who must use that information in order to provide the Services, develop or improve them. Prior to accessing the personal information, these individuals have agreed to confidentiality agreements and may be subject to disciplinary action, possible termination, or criminal prosecution if they do no abide by these agreements. In the event of a violation of our security system, we will attempt to inform you electronically and instruct you on the appropriate course of action in order to protect your information. When you use Mello’s services, you agree to receive electronic communications from us regarding any issues of security or privacy that arise from use of the Services. If a violation of our security system occurs, you may see a notice on our Website or receive an email to the email address that you have provided upon registration. According to the jurisdiction where you reside, you may also have the right to receive this notice in writing. To receive free written notice from Mello regarding a security breach (or withdraw your consent from receiving electronic notice) you must contact us at privacy@melloagency.com. We will process your personal information in accordance with this Privacy Policy and use it for the purposes that have been outlined above. In order to ensure that we are collecting and storing only the necessary date, we periodically review our data collection and implement changes to improve the Services. You should be vigilant in updating your personal information whenever there is reason to do so, as we rely on accurate information to provide the Services. Copies of your information may still be accessible even after they have been removed from the Services if they have been cached or if other users have copied or stored your information with your prior consent. When appropriate, we takes steps to provide you with access to your personal information in order to correct it or delete it at your request, as long as this data is not required to be kept by law or for legitimate business practices. If you request to remove, update, or access this data or personal information from our systems, we will require you to provide identification and to explicitly state which information you would like removed, updated or accessed. We reserve the right to decline these requests if we judge them to be in breach of other user's privacy, or if the requests are overly redundant, require effort beyond a reasonable amount, or are out of our range of capabilities. To access or change or delete your account information please contact us at privacy@melloagency.com. Some of our services have different procedures to access, correct or delete user's personal information. We take measures to ensure that Mello and the Services comply with this Privacy Policy at all times. If you have questions or concerns relating to the usage and collection of your personal information, you may contact us as any time. Address all inquiries privacy@melloagency.com. If we receive a formal complaint, we will contact the individual in response to the claims. Should any legal authorities be involved, Mello will comply fully with their requests, and work to resolve outstanding issues in a timely manner.

    Changes to this policy

    Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its effective date. If you have any additional questions or concerns about this Policy, please feel free to contact us at privacy@melloagency.com